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What is the Best Business Phone Service in 2023?


A reliable phone system is crucial for any business to communicate with customers and employees. With more options available, choosing the right business phone service may seem challenging. By comparing features, costs, and reliability, you can determine the best phone provider for your company.

In this guide, we’ll review the top business phone services and help you decide which is the best fit.

Key Factors in a Business Phone Service

Here are key factors to evaluate when choosing a business phone service:

  • Cost – Balance monthly fees with needed features. Watch for hidden charges.
  • Call Quality – Clear audio and minimal dropped calls.
  • Reliability – High uptime without service disruptions.
  • Scalability – Ability to add lines and features as your business grows.
  • Features – Assess must-have functionality like auto-attendants, voicemail, call routing tools.
  • Ease of Use – Choose a phone system that’s easy to manage and use daily.
  • Customer Support – Responsive technical experts to help optimize and troubleshoot.

Top 3 Business Phone Services Compared


Nextiva is a top VoIP business phone system known for exceptional call quality and reliability.

Key Features:

  • HD audio calls.
  • Auto-attendants, call queues, advanced call routing.
  • CRM integrations, voicemail transcriptions.
  • Mobile app with full system controls.

Pricing: Starts at $20/month per user. Enterprise quotes available.


RingCentral offers a feature-packed cloud phone service with video meetings.

Key Features:

  • Phone, fax, SMS, and audio/video meetings.
  • AI-powered call handling and interactive voice response.
  • Team messaging and collaboration tools.
  • Seamlessly switch between desktop and mobile.

Pricing: Starts at $24.99/month per user. Volume discounts available.


Ooma Office is a budget-friendly VoIP solution for small businesses.

Key Features:

  • 75+ calling features like extensions, ring groups, call park.
  • Virtual fax and toll-free numbers.
  • Mobile app and softphone for remote use.
  • Basic plan includes unlimited US calling.

Pricing: Starts free for 1 user, $19.95/month for up to 20 users.

Conclusion Nextiva stands out as the best overall business phone system, offering an unbeatable mix of value, features, and reliability. But evaluate your specific calling needs – a provider like Ooma makes sense for smaller budgets. With the right phone service, you can efficiently communicate with customers and colleagues.

Updated: November 13, 2023 — 5:40 pm

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